Refund Policy

Our Refund Commitment

At Roseva, your satisfaction is our priority. If you are not happy with your purchase, we offer a fair refund process.

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Refund Eligibility

• Wrong item received
• Damaged or defective product received
• Item significantly different from description
• Request made within 7 days of delivery
• Product unused and in original packaging

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How to Request a Refund

• Step 1: WhatsApp us at 0325-2177725 within 7 days
• Step 2: Share order number and photos of the issue
• Step 3: Our team reviews within 24 hours
• Step 4: We arrange free pickup if approved
• Step 5: Refund processed after inspection

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Refund Methods

• JazzCash/EasyPaisa: 2–3 business days
• Bank Transfer: 3–5 business days
• Store Credit: Instant